At Odiserv, we strive to provide high-quality digital and creative services with complete customer satisfaction. Please read our Refund & Cancellation Policy carefully before purchasing our services.

1. Nature of Services

Odiserv provides digital services including:

• Website Design & Development
• Digital Marketing
• Social Media Management
• Graphics Designing
• Branding Solutions
• Photography & Videography
• Audio & Video Production
• SEO & Advertising Services
• Creative & Promotional Content

As these services are customized and digitally delivered, refund eligibility is limited.

2. Advance Payments

• All advance payments made for project booking, consultation, development, designing, marketing, production, or creative work are generally non-refundable.
• Advance payments help reserve project schedules, resources, and working hours.

3. Refund Eligibility

Refund requests may only be considered under the following conditions:

Eligible Cases

• Project has not been started.
• Duplicate payment made accidentally.
• Payment made but service cannot be delivered due to internal limitations.

Non-Eligible Cases

Refunds will not be provided if:

• Design or development work has already started.
• Marketing campaigns have been initiated.
• Creative concepts or drafts have been shared.
• Video/audio editing work has begun.
• Social media content has been created or scheduled.
• Delay is caused by lack of client response, missing content, or approval delays.
• Client changes mind after work initiation.

4. Cancellation Policy

Clients may request cancellation of services before project initiation.

Once a project enters:

• Design Phase
• Development Phase
• Production Phase
• Marketing Execution
• Editing Process

the cancellation request may not qualify for a refund.

Odiserv reserves the right to cancel any service in cases involving:

• Misuse of services
• Abusive behavior
• Fraudulent activity
• Violation of laws or platform policies
• Non-payment of dues

5. Revision & Support

We aim to ensure customer satisfaction through reasonable revisions based on agreed project scope.

Additional revisions or changes beyond the approved scope may require extra charges.

6. Payment Gateway & Transaction Issues

Online payments are securely processed through trusted payment gateways including Razorpay.

In case of failed transactions where payment is deducted but service order is not confirmed:

• Customers should contact their bank/payment provider first.
• If payment is received by Odiserv, necessary support will be provided.

7. Refund Processing Time

If a refund is approved:

• Refunds may take 5–10 business days to process depending on the payment method and banking provider.
• Refunds will be credited to the original payment source whenever possible.

8. No Physical Shipping

Odiserv provides digital services only.
No physical products are shipped.

9. Contact Us

For refund or cancellation-related queries, please contact:

Odiserv

🌐 www.odiserv.com
📧 Email: info@odiserv.com
📱 WhatsApp: +91 9040102625